Customer Service Representative – Spanish & English | Barcelona

CB Talents SP; el Masnou; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus (€1,000)

Monthly performance bonus (€120/mo)

Descripción de la vacante

Cross Border Talents is recruiting for a customer service role in Lisbon to support customers of a well-known Spanish airline. The position is on-site in Lisbon, Portugal, with full-time schedule (39 hours/week) and rotating shifts.

You will handle high-volume calls with Spanish (C1) and English (B2); a welcoming bonus on day one and a monthly performance bonus are offered.

Formación

• Fluent Spanish (C1) speaking and writing.
• English (B2) speaking and writing.
• Previous customer service experience required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations.
• Strong communication, empathy, and decision-making skills.
• Availability for rotating shifts.

Responsabilidades

• Support airline customers by phone with a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented in sensitive or stressful situations.
• Make good decisions in real time.

Conocimientos

Spanish C1

English B2

Customer service

High-volume calls

Resilience

Communication skills

Decision-making

Rotating shifts

Descripción del empleo

Your next career move starts in Lisbon.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Lisbon, Portugal (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What you'll do

• Support airline customers by phone, with a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What we're looking for

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities