Lisbon-Based Spanish & Galician Customer Care Specialist

Tavrion Dynamics; Ourense; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation option

Descripción de la vacante

Tavrion Dynamics is seeking a Customer Care Specialist to join our international team in Lisbon. You will handle Spanish and Galician queries across phone, email, and digital channels, guiding customers through accounts, subscriptions, and technical issues.

The role requires fluent Spanish & Galician with good English, a customer-first mindset, and flexibility for rotating shifts. We offer a 12-month contract, full-time 40h weeks, flight reimbursement, health insurance, and free Portuguese

Formación

• Fluent Spanish and Galician (C1/C2).
• Good English communication (B1).
• Previous customer service experience is a plus.
• Excellent communication and problem solving skills.
• Comfortable with digital platforms and technology.
• Positive, customer-focused attitude.
• Flexibility to work on a rotating schedule.

Responsabilidades

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear, effective solutions.
• Handle concerns professionally and with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Conocimientos

Spanish

Galician

English (B1)

Customer service

Descripción del empleo

Tavrion Dynamics is seeking a Customer Care Specialist to join our international team in Lisbon. You will handle Spanish and Galician queries across phone, email, and digital channels, guiding customers through accounts, subscriptions, and technical issues.

The role requires fluent Spanish & Galician with good English, a customer-first mindset, and flexibility for rotating shifts. We offer a 12-month contract, full-time 40h weeks, flight reimbursement, health insurance, and free Portuguese