Lifecycle Renewal Team Lead — Customer Growth

TD SYNNEX Spain; Barcelona; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Life insurance (Generali)

Private health insurance (Cigna)

Meal vouchers

Tax advisory

LinkedIn Learning

Wellbeing program

Job summary

TD SYNNEX Spain in Barcelona is seeking a Team Leader for Renewal Sales Specialists to drive retention, renewal readiness and lifecycle engagement across key accounts. You will coach, set KPIs, and shape a high-performing team that delivers measurable renewal outcomes.

You will collaborate with Sales, Business Development and partners to maximize customer lifetime value, forecast renewal pipelines, and identify opportunities for growth.

Qualifications

• Experience leading customer success, renewals, account management, or retention teams.
• Knowledge of customer adoption, engagement, expansion, and renewal best practices.
• Proven ability to drive team performance and deliver measurable business results.
• Strong communication, coaching, and stakeholder management skills.

Responsibilities

• Lead and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
• Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
• Create a positive and high-performing team culture through training, recognition, and continuous development.
• Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
• Ensure timely and proactive management of upcoming renewal opportunities.
• Support the team in identifying risks, retention opportunities, and customer growth potential.
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
• Monitor renewal pipelines and provide accurate forecasting and performance reporting.
• Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
• Identify opportunities for expansion and increased customer value within existing accounts.
• Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.

Skills

Team Leadership

Renewals

Forecasting

Customer Lifecycle

English Proficiency

Stakeholder Mgmt

Job description

TD SYNNEX Spain in Barcelona is seeking a Team Leader for Renewal Sales Specialists to drive retention, renewal readiness and lifecycle engagement across key accounts. You will coach, set KPIs, and shape a high-performing team that delivers measurable renewal outcomes.

You will collaborate with Sales, Business Development and partners to maximize customer lifetime value, forecast renewal pipelines, and identify opportunities for growth.