Hybrid Renewal & Retention Specialist

Storyful; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare Plans

PTO 30 days

Meal Vouchers

Retirement Plans

Wellness Resources

Education Benefits

Family Care Benefits

Caregiving Support

Subscription Discounts

Employee Referral Program

Financial Health Programs

Descripción de la vacante

Dow Jones is seeking a Client Engagement Specialist in Barcelona to manage renewal strategies for assigned strategic accounts. You will own the renewal lifecycle, coordinate pricing, contracting, and invoicing, and collaborate with cross-functional teams to ensure customer success and retention.

You will generate monthly risk reports, drive upsell opportunities within existing accounts, and support new sales efforts while maintaining exceptional customer relationships across the EMEA region.

Formación

• Min 2-4 years of proven success in customer engagement or sales.
• Exceptional written and verbal communication skills.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
• Excellent project management and organizational skills with a keen attention to detail.
• Proficient in Microsoft Office suite & Google Drive.
• Bachelor’s degree.
• Proficiency in English and at least one of these languages: Italian, Spanish or French.

Responsabilidades

• Retention responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
• Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround.
• Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
• Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year.
• Support new sales into existing accounts to ensure maximum customer ROI with DJ.

Conocimientos

Customer engagement

Communication skills

Multitasking

Project management

Microsoft Office

English

Spanish

Educación

Bachelor’s degree

Herramientas

Microsoft Office

Google Drive

Descripción del empleo

Dow Jones is seeking a Client Engagement Specialist in Barcelona to manage renewal strategies for assigned strategic accounts. You will own the renewal lifecycle, coordinate pricing, contracting, and invoicing, and collaborate with cross-functional teams to ensure customer success and retention.

You will generate monthly risk reports, drive upsell opportunities within existing accounts, and support new sales efforts while maintaining exceptional customer relationships across the EMEA region.