Italian Tech Support Advisor – On-site Barcelona

Concentrix; Barcelona; On-site; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Full-time contract

39 hours/week

Salary with bonus

Central Barcelona office

Training and development

Job summary

Concentrix in Barcelona is seeking a Technical Support Advisor (Italian - speaking) for an on-site role. The position requires bilingual Italian and English speakers and focuses on first-line technical support for dealers and end users in real time.

You will troubleshoot issues, educate customers on product usage, and manage support tickets while collaborating with internal teams to resolve escalated cases.

Qualifications

• Proficient in Italian and English for customer support.
• Experience in handling phones and emails and resolving issues.

Responsibilities

• Act as first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Skills

Italian (advanced)

English (advanced)

Customer service

Job description

Concentrix in Barcelona is seeking a Technical Support Advisor (Italian - speaking) for an on-site role. The position requires bilingual Italian and English speakers and focuses on first-line technical support for dealers and end users in real time.

You will troubleshoot issues, educate customers on product usage, and manage support tickets while collaborating with internal teams to resolve escalated cases.