German-Speaking Onsite Tech Support Advisor - Barcelona

Concentrix; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Fixed schedule 09:00-18:00

Salary package with bonus

Descripción de la vacante

Concentrix in Barcelona is seeking a Technical Support Advisor (German-speaking) for an onsite, full-time role. You will handle real-time inquiries, troubleshoot technical issues, educate customers on product usage, and manage support tickets while collaborating with internal teams to resolve escalations.

The role requires German and English proficiency, a background in customer service or technical support, and the ability to travel if needed.

Formación

• Bike industry or mechatronic background is important.
• Excellent verbal and written communications skills.
• Excellent interpersonal and computer skills.
• Proficient in customer focus skills.
• 2 year experience in Customer service or Technical Support area.
• Can take ownership of, and progress calls to resolution or to escalated call to resolution.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

Mechatronics background

Verbal & written communication

Interpersonal skills

Customer focus

Telephone & in-person manners

Travel readiness

Analytical skills

Time management

Descripción del empleo

Concentrix in Barcelona is seeking a Technical Support Advisor (German-speaking) for an onsite, full-time role. You will handle real-time inquiries, troubleshoot technical issues, educate customers on product usage, and manage support tickets while collaborating with internal teams to resolve escalations.

The role requires German and English proficiency, a background in customer service or technical support, and the ability to travel if needed.