Italian-Speaking Tech Support Advisor – On-site Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Full-time contract

Central Barcelona office

Training & development

Job summary

Concentrix is seeking a Technical Support Advisor (Italian - speaking) to join our Barcelona on-site team. You’ll handle real-time phone and email inquiries, troubleshoot technical issues, educate customers on product usage, and manage support tickets to ensure timely resolutions.

With 2+ years in customer service or tech support and fluent Italian plus advanced English, you’ll thrive in a dynamic, goal-driven environment.

Qualifications

• Proficient in Italian with advanced English (bilingual).
• 2+ years in customer service or technical support.
• Strong communication and problem-solving skills.
• Willing to work on-site in Barcelona.

Responsibilities

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Skills

Italian language proficiency

English proficiency

Job description

Concentrix is seeking a Technical Support Advisor (Italian - speaking) to join our Barcelona on-site team. You’ll handle real-time phone and email inquiries, troubleshoot technical issues, educate customers on product usage, and manage support tickets to ensure timely resolutions.

With 2+ years in customer service or tech support and fluent Italian plus advanced English, you’ll thrive in a dynamic, goal-driven environment.