German-Speaking Technical Support Advisor – Onsite Barcelona

CNX; Barcelona; Sur place; EUR 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Full-time 39 hours/week permanent

Schedule: Monday to Friday, 09:00 - 18

Salary package: €20,500 gross/year +

Central office location in Barcelona

Full paid training on the company and/

Career development programs

Résumé du poste

Concentrix is seeking a Technical Support Advisor (German-speaking) for an onsite role in Barcelona. You will act as the first point of contact for dealers and end users, troubleshooting technical issues and guiding customers on product usage.

The role requires a bike/mechatronic background, strong communication skills, and willingness to travel to visit customers as needed. The position offers a full-time contract (39 hours/week) with a structured training program and opportunities for career

Qualifications

• 2 years experience in Customer service or Technical Support
• Proficient in German with advanced English
• Excellent verbal and written communication skills
• Willingness to travel and visit customers when required
• Bike industry or mechatronic background is important

Responsabilités

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Connaissances

German + English language skills

Customer service

Technical support

Phone & email support

Problem solving

Time management

Description du poste

Concentrix is seeking a Technical Support Advisor (German-speaking) for an onsite role in Barcelona. You will act as the first point of contact for dealers and end users, troubleshooting technical issues and guiding customers on product usage.

The role requires a bike/mechatronic background, strong communication skills, and willingness to travel to visit customers as needed. The position offers a full-time contract (39 hours/week) with a structured training program and opportunities for career