Italian Technical Support Advisor – On-site Barcelona

Talkpush; Barcelona; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Permanent contract

Central office Barcelona

Full paid training

Career development

Job summary

Concentrix in Barcelona is seeking a Technical Support Advisor to join our on-site team. You will handle dealer and end-user inquiries by phone and email, troubleshoot issues, and document tickets.

The role requires 2 years in customer service or tech support, fluency in Italian and advanced English, and a customer-focused mindset. We offer a full-time contract, paid training, and career development in a central Barcelona office.

Qualifications

• 2 years experience in Customer service or Technical Support area
• Fluent Italian and advanced English
• Customer care skills – ability to listen to and understand customers’ needs
• Disposition to work in a customer service environment
• Ownership and escalation when needed

Responsibilities

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide timely resolutions
• Educate customers on product usage, updates and best practices
• Create and manage support tickets for tracking and resolution
• Collaborate with internal teams to resolve complex cases
• Maintain accurate customer records in internal systems

Skills

Italian

English

Customer care

Technical support

Job description

Concentrix in Barcelona is seeking a Technical Support Advisor to join our on-site team. You will handle dealer and end-user inquiries by phone and email, troubleshoot issues, and document tickets.

The role requires 2 years in customer service or tech support, fluency in Italian and advanced English, and a customer-focused mindset. We offer a full-time contract, paid training, and career development in a central Barcelona office.