Italian-Speaking CSR On-Site Barcelona

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time role

Barcelona office

Comprehensive training

Career development

Job summary

Concentrix in Barcelona is hiring a Customer Service Representative (Italian-speaking) for an on-site role. You will handle calls via CRM portal, process quotations and orders in SAP, and provide initial technical assistance to customers.

Requirements include fluent Italian and advanced English, a high school diploma, a keen interest in tech, and a customer-focused mindset. The role offers full-time hours and a comprehensive training program.

Qualifications

• Fluent Italian and advanced English.
• High school diploma or equivalent.
• Interest in the technical field and willingness to stay at least 2 years.
• Customer oriented with strong communication and commercial attitude.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Offer first level technical assistance to identify customer needs.

Skills

Italian fluency

English proficiency

Customer focus

Communication skills

Commercial mindset

Tech interest

Education

High school diploma

Tools

SAP

CRM portal

CRM system

Job description

Concentrix in Barcelona is hiring a Customer Service Representative (Italian-speaking) for an on-site role. You will handle calls via CRM portal, process quotations and orders in SAP, and provide initial technical assistance to customers.

Requirements include fluent Italian and advanced English, a high school diploma, a keen interest in tech, and a customer-focused mindset. The role offers full-time hours and a comprehensive training program.