German-Speaking Tech Support Advisor – Onsite Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Technical Support Advisor (German-speaking) for onsite work. You will be the first point of contact for dealers and end users, troubleshooting technical issues and guiding customers on product usage.

Requirements include German and English proficiency and at least 2 years in customer service or technical support. The role offers full-time hours, training, and career development within a central Barcelona office.

Formación

• German and English proficiency required.
• 2 years of experience in customer service or technical support.
• On-site in Barcelona, Spain.

Responsabilidades

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide timely resolutions.
• Educate customers on product usage and best practices.
• Create and manage support tickets for tracking and resolution.
• Collaborate with internal teams to resolve escalated cases.
• Maintain accurate customer records in internal systems.

Conocimientos

German language

English language

Customer service

Technical support

Descripción del empleo

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Technical Support Advisor (German-speaking) for onsite work. You will be the first point of contact for dealers and end users, troubleshooting technical issues and guiding customers on product usage.

Requirements include German and English proficiency and at least 2 years in customer service or technical support. The role offers full-time hours, training, and career development within a central Barcelona office.