Italian-Speaking Tech Support Advisor — On-site Barcelona

CNX; Barcelona; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Central Barcelona office

Full paid training

Career development programs

Job summary

Concentrix is seeking an Italian-speaking Technical Support Advisor to join our on-site Barcelona team. You will handle real-time phone and email inquiries, troubleshoot issues, educate customers on product usage, and manage support tickets through internal systems.

The role requires Italian and advanced English, a customer-focused mindset, and at least 2 years in customer service or technical support. We offer a full-time schedule from 09:00–18:00 with training and career development

Qualifications

• Proficient or bilingual in Italian plus an advanced level of English.
• 2 years experience in Customer service or Technical Support area.
• Can take ownership of, and progress calls to resolution or to elevate call to resolution.

Responsibilities

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Skills

Italian language

English language

Customer service

Troubleshooting

Ownership

Job description

Concentrix is seeking an Italian-speaking Technical Support Advisor to join our on-site Barcelona team. You will handle real-time phone and email inquiries, troubleshoot issues, educate customers on product usage, and manage support tickets through internal systems.

The role requires Italian and advanced English, a customer-focused mindset, and at least 2 years in customer service or technical support. We offer a full-time schedule from 09:00–18:00 with training and career development