Italian-Speaking Fashion Support Specialist (Onsite)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Fully paid training

Referral bonuses

Career development programs

Barcelona office

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Italian-speaking Fashion Support Consultant to join the onsite team. You will handle customer interactions via phone and email, log cases, and resolve issues while maintaining SLAs.

The role offers a full-time schedule (39 hours/week) with a fixed-term contract, paid training, and opportunities for career development. English and Italian proficiency are required, with an emphasis on excellent customer care and

Qualifications

• Bilingual in Italian with advanced English.
• Strong understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings).
• Experience in customer service or call/support roles preferred.

Responsibilities

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience.
• Accurately log all interactions and provide timely solutions in line with SLAs.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify and elevate complex cases when needed to ensure effective resolution.

Skills

Italian

English

Customer care

Tools

Windows

MS Office

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking an Italian-speaking Fashion Support Consultant to join the onsite team. You will handle customer interactions via phone and email, log cases, and resolve issues while maintaining SLAs.

The role offers a full-time schedule (39 hours/week) with a fixed-term contract, paid training, and opportunities for career development. English and Italian proficiency are required, with an emphasis on excellent customer care and