Italian-Speaking Onsite CS Rep – Barcelona Growth & Training

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Central location Barcelona

Referral bonus

Full paid training

Career development

Language classes

Descripción de la vacante

Concentrix Barcelona is seeking a Customer Service Representative to support Italian-speaking customers onsite. You will handle incoming contacts by phone, email and chat, resolving requests and logging details in our systems to meet SLA.

The role offers a permanent full-time contract with training, career development programs, and language classes. English and Italian language requirements are essential, with opportunities for referral bonuses.

Formación

• Proficient or bilingual Italian, and advanced English.
• Good disposition to work in a customer service environment.
• Customer care skills and ability to listen to and understand customer needs.

Responsabilidades

• Take incoming customer contacts via telephone, email, chat or other alerts and resolve demands.
• Log call details into call management systems and respond within SLA.
• Maintain knowledge of applications specific to customers.
• Escalate potential service issues when needed.
• Follow all processes and procedures of the project.
• Ensure contractual SLA is maintained.

Conocimientos

Italian language

English language

Customer service

Descripción del empleo

Concentrix Barcelona is seeking a Customer Service Representative to support Italian-speaking customers onsite. You will handle incoming contacts by phone, email and chat, resolving requests and logging details in our systems to meet SLA.

The role offers a permanent full-time contract with training, career development programs, and language classes. English and Italian language requirements are essential, with opportunities for referral bonuses.