Italian-Speaking Customer Support Specialist (Onsite Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative (Italian - Speaking) to support customers across phone, email, chat and other channels.

You will log calls, provide timely resolutions within SLA, and maintain product knowledge to assist clients in the sports clothing sector. The role offers a full-time schedule (39 hours/week), central Barcelona location, paid training, and opportunities for career development.

Qualifications

• Proficient or bilingual in Italian and advanced in English.
• Strong customer service skills and ability to handle inquiries across channels.
• Ability to log calls and maintain knowledge of client applications.

Responsibilities

• Handle incoming customer contacts via phone, email, chat or alerts and resolve requests.
• Log call details and ensure responses meet SLA.
• Maintain knowledge of applications and ensure contractual SLA is met.

Skills

italian language

english language

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative (Italian - Speaking) to support customers across phone, email, chat and other channels.

You will log calls, provide timely resolutions within SLA, and maintain product knowledge to assist clients in the sports clothing sector. The role offers a full-time schedule (39 hours/week), central Barcelona location, paid training, and opportunities for career development.