Italian-Speaking Customer Service Representative - ASAP

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international customer service provider is hiring Italian-speaking Customer Service Representatives in Barcelona. You will resolve customer inquiries through various channels while maintaining high satisfaction. The role offers a generous relocation package, including flight tickets and accommodation. Ideal candidates should be fluent in Italian and possess strong communication skills, with opportunities for career growth and remote work in specific locations. Previous customer service experience is a plus but not necessary.

Servicios

Paid flight ticket

Airport pick-up

Temporary accommodation for 23 weeks

Full support with relocation process

Career growth opportunities

Formación

• Fluent in Italian with a C1/C2 level.
• At least B1 English level.
• Strong communication skills and a problem-solving mindset.

Responsabilidades

• Provide customer service in Italian via phone, email, and chat.
• Resolve inquiries regarding products and technical issues.
• Document all interactions accurately in the system.

Conocimientos

Fluent Italian (C1/C2)

English level B1 or higher

Strong communication

Problem-solving abilities

Customer-focused mindset

Descripción del empleo

Multiple Start Dates | On-Site or Remote | Full Relocation Package

We are hiring Italian-speaking Customer Service Representatives to join international support teams working with world-renowned global brands.
This is a great opportunity for candidates looking to relocate abroad, grow their career, or secure a remote customer support job (location-dependent).

Role Overview

You will provide customer service in Italian via phone, email, and chat. Your goal is to ensure fast, friendly, and effective support for users while representing a high-quality international company.

Key Responsibilities

• Assist customers in Italian through phone, email, and live chat
• Resolve inquiries regarding products, services, or technical issues
• Maintain a professional tone and high customer satisfaction
• Follow company procedures and service-quality guidelines
• Work closely with internal teams to resolve customer needs
• Document all interactions accurately in the system

Requirements

• Fluent Italian (C1/C2)
• English level B1 or higher
• Strong communication and problem-solving abilities
• Customer-focused mindset
• Ability to work 40 hours per week in rotating shifts
• Previous customer service experience is beneficial but not mandatory

️ Relocation Package

• Paid flight ticket
• Airport pick-up upon arrival
• 23 weeks of temporary accommodation
• Full support with hiring documents, bank, registration, and onboarding
• Assistance throughout your relocation process

What We Offer

• Competitive salary packages (depends on country)
• Multicultural and international work environment
• Full training provided no industry experience needed
• Long-term and stable employment contract
• Career growth and internal promotion opportunities
• Remote work options available in certain locations