Italian-Speaking Customer Experience Specialist – Onsite

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Private medical insurance

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Experience Specialist (Italian-speaking) to work on-site with a premium automotive brand.

You will lead follow-up calls, gather insights, and ensure high levels of customer satisfaction while maintaining brand standards. The role requires Italian and English proficiency, a high school diploma, and experience in customer service or sales—preferably in automotive or luxury sectors.

Qualifications

• Bilingual Italian and English language proficiency.
• High school diploma minimum; business/communications/automotive background preferred.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear and confident communication with executive-level or high-end clients.

Responsibilities

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Skills

Italian

English

Customer service

Sales experience

Communication skills

Education

High school diploma

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Experience Specialist (Italian-speaking) to work on-site with a premium automotive brand.

You will lead follow-up calls, gather insights, and ensure high levels of customer satisfaction while maintaining brand standards. The role requires Italian and English proficiency, a high school diploma, and experience in customer service or sales—preferably in automotive or luxury sectors.