Auto CX Specialist (Spanish) – On-site Barcelona

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; In loco; EUR 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical insurance

Central location in Barcelona

Full paid training

Career development programs

Descrizione del lavoro

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Experience Specialist for Spanish-speaking customers in the Automotive industry. You will lead follow-up calls, represent a premium automotive brand with professionalism, and collect insights while maintaining relationship continuity.

You will follow scripted calls and submit written reports after each interaction. Training is provided.

Competenze

• Fluent in Spanish with advanced English
• Diploma or equivalent high school education
• Experience in customer service or sales is preferred, especially in automotive or luxury sectors

Mansioni

• Lead structured follow-up and support calls with prospective customers
• Represent a premium automotive brand with professionalism and focus on customer satisfaction
• Collect key insights and summarize interactions in a clear, structured format
• Maintain relationship continuity by managing follow-up and offers with the same prospects
• Ensure all interactions align with brand quality standards and premium positioning

Conoscenze

Spanish

English (advanced)

Formazione

High school diploma

Descrizione del lavoro

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Experience Specialist for Spanish-speaking customers in the Automotive industry. You will lead follow-up calls, represent a premium automotive brand with professionalism, and collect insights while maintaining relationship continuity.

You will follow scripted calls and submit written reports after each interaction. Training is provided.