Spanish-Speaking Auto CX Specialist - On-site Barcelona

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Central location in Barcelona

Full-time 39 hours/week

Full paid training

Career development programs

Private medical insurance

Job summary

Concentrix in Barcelona is seeking a Customer Experience Specialist (Spanish-speaking) to join our on-site team in the Automotive Industry. You will lead follow-up calls, represent a premium automotive brand, and ensure customer satisfaction through professional, discreet handling of pricing and offers.

This role requires bilingual Spanish and advanced English, a high school diploma, and experience in customer service or sales.

Qualifications

• Bilingual Spanish and advanced English proficiency.
• High school diploma or equivalent.
• Experience in customer service or sales.
• Clear, confident communication with executive-level clients.
• Interest in automotive industry and premium products.
• Professional, discreet handling of pricing or commercial offers.

Responsibilities

• Lead structured follow-up and support calls with prospective customers after they express interest.
• Represent a premium automotive brand with professionalism and customer focus.
• Identify concerns or hesitations, especially around pricing and product preferences.
• Collect insights and summarize interactions to support retailer sales teams
• Maintain relationship continuity by managing follow-up and offer-related calls with prospects
• Ensure all interactions align with brand quality standards and premium positioning

Skills

Spanish (bilingual)

English (advanced)

Education

High School Diploma

Job description

Concentrix in Barcelona is seeking a Customer Experience Specialist (Spanish-speaking) to join our on-site team in the Automotive Industry. You will lead follow-up calls, represent a premium automotive brand, and ensure customer satisfaction through professional, discreet handling of pricing and offers.

This role requires bilingual Spanish and advanced English, a high school diploma, and experience in customer service or sales.