Dutch-Speaking Automotive CX Specialist (On-site)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 19.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Permanent contract

Central location in Barcelona

Full paid training

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona seeks a Customer Experience Specialist who speaks Dutch and English to join on-site in the automotive sector. You will lead structured follow-ups, represent a premium brand, and capture key insights for retailer teams.

The role requires excellent communication, a background in business or automotive studies, and a keen interest in luxury products. Expect full-time hours and a central Barcelona location.

Formación

• Bilingual in Dutch and English.
• High school diploma minimum; background in business, communications, or automotive studies preferred.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Clear, confident communication with executive-level or premium clients.
• Strong interest in the automotive industry and premium products.
• Structured, professional, and discreet when handling pricing or offers.
• Comfort with a scripted call approach and written post-interaction reports.

Responsabilidades

• Lead follow-up and support calls with prospective customers.
• Represent a premium automotive brand with professionalism and courtesy.
• Identify customer concerns, especially pricing and product preferences.
• Collect insights and summarize interactions for retailer sales teams.
• Maintain relationship continuity with follow-up and offers.
• Ensure interactions align with brand quality standards.

Conocimientos

Dutch

English

Educación

High school diploma

Descripción del empleo

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona seeks a Customer Experience Specialist who speaks Dutch and English to join on-site in the automotive sector. You will lead structured follow-ups, represent a premium brand, and capture key insights for retailer teams.

The role requires excellent communication, a background in business or automotive studies, and a keen interest in luxury products. Expect full-time hours and a central Barcelona location.