German-Speaking Automotive CX Specialist (Onsite)

cnx; Barcelona; On-site; EUR 22,000 - 25,000; Full time

Benefits offered by this job

Private medical insurance

Training provided

Career development programs

Central location in Barcelona

Job summary

Concentrix is seeking a Customer Experience Specialist (German-speaking) to join its onsite team in Barcelona within the automotive sector. You will interact with customers and maintain premium service standards.

In this role, you lead follow-up calls, represent a premium brand, and work with sales teams to capture insights and support offers. Fluency in German and English is required, with a minimum high school diploma and a strong interest in automotive products.

Qualifications

• Bilingual in German and English.
• High school diploma (minimum).
• Experience in customer service or sales in automotive or luxury sectors.
• Strong communication with executive-level clients.
• Interest in the automotive industry and premium products.
• Structured and discreet handling of pricing or commercial offers.
• Comfortable following a scripted call approach and submitting reports.

Responsibilities

• Lead structured follow-up and support calls with prospective customers after they've expressed interest in a product.
• Represent a premium automotive brand with professionalism and customer satisfaction.
• Reinforce brand value while addressing pricing and product preferences.
• Collect insights and summarize interactions for retailer sales teams.
• Maintain relationship continuity with follow-up and offer-related calls.
• Ensure all interactions align with the brand's quality standards.

Skills

German language

English language

Education

High school diploma

Job description

Concentrix is seeking a Customer Experience Specialist (German-speaking) to join its onsite team in Barcelona within the automotive sector. You will interact with customers and maintain premium service standards.

In this role, you lead follow-up calls, represent a premium brand, and work with sales teams to capture insights and support offers. Fluency in German and English is required, with a minimum high school diploma and a strong interest in automotive products.