IT Support Team Lead — Onsite & Remote

Stefanini EMEA; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading IT support company in Spain is seeking a Hands-on Team Leader to manage an on-site support team. Responsibilities include coordinating support services, providing training, and ensuring high-quality customer service. Ideal candidates will have a strong background in IT support, team management experience, and proficiency in MS Office 365. This role offers a dynamic work environment and the opportunity to play a key role in service delivery.

Formación

• 4 years' experience in an IT Support Role.
• Proficiency in local language and a good level of English.
• Experience in vendor management and team coordination.

Responsabilidades

• Manage weekly team meetings for training and updates.
• Coordinate onsite support with the Customer Client Service Lead.
• Provide installation and upgrade services for hardware and software.

Conocimientos

Team management

Customer service

Organizational skills

Problem-solving

Communication

Educación

4 years' experience in an IT Support Role

ITIL Certification

Herramientas

MS Office 365

Service Now (ticketing tool)

Descripción del empleo

A leading IT support company in Spain is seeking a Hands-on Team Leader to manage an on-site support team. Responsibilities include coordinating support services, providing training, and ensuring high-quality customer service. Ideal candidates will have a strong background in IT support, team management experience, and proficiency in MS Office 365. This role offers a dynamic work environment and the opportunity to play a key role in service delivery.