On-site IT Support Specialist – Madrid

Business Insights; Madrid; On-site; EUR 35,000 - 48,000; Full time

Job summary

Business Insights, a Software Engineering company, is hiring an On-site IT Support Specialist in Madrid to ensure smooth operation of IT equipment, applications, and workplace services. This role acts as the local point of contact for users and collaborates with international teams to resolve incidents and fulfill service requests.

Ideal candidates have proven corporate IT support experience, strong Level 2 skills, and fluency in English and Spanish.

Qualifications

• Experience in corporate IT support or helpdesk environments.
• Strong Level 2 technical support capabilities.
• Proficient with ServiceNow for incidents and requests.
• Good knowledge of Windows environments and hardware/software troubleshooting.
• Experience with onboarding/offboarding processes.
• Able to work independently and manage priorities on site.
• Excellent communication and customer service skills.
• Proficiency in English and Spanish (mandatory).

Responsibilities

• Provide Level 2 IT support for Windows workstations, software, peripherals and connectivity issues.
• Manage incidents and service requests through ServiceNow.
• Install, configure, deploy and troubleshoot hardware and software.
• Coordinate onboarding and offboarding, including equipment provisioning and access.
• Manage IT assets and inventory and perform replacements.
• Collaborate with remote teams and local stakeholders to resolve incidents.
• Maintain technical documentation and knowledge articles.
• Monitor service levels and recurring incidents to improve user experience.

Skills

Corporate IT support

Helpdesk

Digital workplace

Level 2 support

Incident management

Customer service

English & Spanish

Remote collaboration

Tools

ServiceNow

Windows

Job description

Business Insights is a Software Engineering company specialized in custom software development, with its own AI product and a strong focus on Talent Tech.

We are currently experiencing a period of growth and are looking to add an On-site IT Support Specialist to our team to work on an international technology project focused on IT support, digital workplace services and end-user experience.

We would love you to become part of our software engineering team, where you will have the opportunity to grow professionally, collaborate with talented people and work on innovative technology projects.

You will also have the opportunity to work with leading organizations across different industries, strengthening your technical expertise and contributing to modern, scalable solutions.

What will be your mission?

We are looking for an experienced IT Support Specialist to provide on-site technical support in Madrid, ensuring the smooth operation of IT equipment, applications and workplace services.

You will act as the main technical point of contact for local users, managing incidents, service requests and IT equipment while collaborating with international support teams.

What will you do?

• Provide Level 2 IT support for Windows workstations, software, peripherals and connectivity issues.
• Manage incidents and service requests through ServiceNow, ensuring timely resolution and proper follow-up.
• Install, configure, deploy and troubleshoot hardware and software.
• Coordinate IT onboarding and offboarding, including equipment provisioning and user access.
• Manage IT assets, equipment inventory and replacements.
• Collaborate with remote technical teams and local stakeholders to resolve incidents and escalations.
• Maintain technical documentation, troubleshooting procedures and knowledge articles.
• Monitor support activities, service levels and recurring incidents to improve user experience.

To succeed in this role, it is important to have

• Proven experience in corporate IT support, Helpdesk or Digital Workplace services.
• Strong experience providing Level 2 technical support.
• Hands‑on experience with ServiceNow for incident and request management.
• Good knowledge of Windows environments, hardware, software and connectivity troubleshooting.
• Experience with IT equipment installation, configuration and deployment.
• Experience managing IT onboarding and offboarding processes.
• Ability to work independently and manage priorities in an on-site environment.
• Strong communication, problem‑solving and customer service skills.
• Experience collaborating with international or remote IT teams.
• Professional proficiency in English and Spanish – mandatory.

Valued

• Knowledge of Microsoft 365 and Active Directory.
• Experience with endpoint management tools.
• Experience supporting mobile devices.
• Knowledge of IT asset management and inventory processes.
• Familiarity with ITIL practices.
• Previous experience in international or multi‑site corporate environments.
• French language skills.

What can you expect from being part of our team?

• Work on stable and challenging technology projects that support your professional growth.
• Location: Madrid.
• On‑site position.
• Collaborative and international working environment.
• Competitive salary.
• Flexible working hours.
• Intensive working hours during summer.
• Opportunities for continuous learning and professional development.

And… plenty of motivation to keep learning!