IT Support Specialist (L2)

Capitole; Madrid; Híbrido; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personalized training up to €1200/year

Flexible work arrangements

Descripción de la vacante

Capitole is seeking an IT technical support professional in Madrid. In this role, you will manage user support and incident management while ensuring the smooth operation of workplace services.

You will work in a hybrid model (2 days onsite / 3 days remote) and be responsible for administering Active Directory, providing support, and maintaining technical documentation. The ideal candidate will have a strong background in Windows environments, networking, and experience with Jira.

Formación

• Vocational Training (IT) or higher education in a related field.
• Solid knowledge of Windows environments.
• Experience with Active Directory and policy management.

Responsabilidades

• Manage, track and resolve incidents and service requests through Jira Cloud and Jira Service Management.
• Provide onsite and remote support to end users.
• Administer and maintain Active Directory and related policies.

Conocimientos

User support

Incident management

Workstation administration

Active Directory

Windows environments

TCP/IP networking

Microsoft Office

Jira Cloud

Documentation skills

Educación

Vocational Training (IT) or higher education in a related field

Herramientas

Jira Service Management

Active Directory

Descripción del empleo

With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow.

People First

trust, respect, and professional development

13% turnover rate

well below market average

Cutting-edge IT projects

with global clients and modern technologies

Personalized training

up to €1200/year

Real flexibility

to work in your own way

Active tech communities

to learn and share

Fun

and yes… we also know how to have fun

We have an exciting opportunity to provide IT technical support to end users and ensure the smooth operation of workplace services. The role combines user support, incident management and workstation administration in a corporate environment.

• Manage, track and resolve incidents and service requests through Jira Cloud and Jira Service Management
• Provide onsite and remote support to end users
• Administer and maintain Active Directory and related policies
• Install, configure and deploy workstations and end-user equipment
• Create and maintain technical documentation and knowledge base articles
• Ensure proper categorization, prioritization and follow-up of support activities
• Vocational Training (IT) or higher education in a related field
• Solid knowledge of Windows environments
• Experience with Active Directory and policy management
• Knowledge of TCP/IP networking
• Advanced knowledge of Microsoft Office
• Experience with Jira Cloud and Jira Service Management
• Ability to document solutions and maintain knowledge management practices

Model

Hybrid (2 days onsite / 3 days remote)

If this opportunity sounds interesting, feel free to share your profile — we will be happy to provide more details

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security policies and internal policies of the company and the client.