IT Operations & Support Specialist - Hybrid, Global Perks

DTCP; Comunidad Valenciana; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Office in Valencia

Work from home 1 day per week

Snacks and beverages

Bean-to-cup coffee

Uber Eats after 7pm

Free Now ride home after 9pm

Global collaboration

Job summary

DTCP, a leading independent investment management firm, seeks an IT Operations & Support Expert to keep colleagues productive through reliable day-to-day IT support, device management, and well‑organised IT operations in Valencia.

You will handle onboarding and offboarding, license administration, incident response, and coordination with external providers, while ensuring IT governance, continuity planning, and proactive user support with a flexible, hybrid work arrangement.

Qualifications

• Practical experience in IT support or a similar technical role.
• Solid MS Office skills and familiarity with hardware setup.
• Knowledge of user accounts, access permissions, and IT security.
• Excellent communication and documentation skills.
• English proficiency; German a plus.

Responsibilities

• Handle IT requests, troubleshoot issues and manage incidents through to resolution.
• Coordinate Onboarding and Offboarding, including device preparation and sessions.
• Manage hardware lifecycle, inventory and device replacement.
• Administer identities, access, licenses, reviews and license inventories.
• Maintain IT system registers, policies, and calendars; liaise with external providers.
• Support regulatory audits, continuity planning and recovery actions.

Skills

IT support

MS Office

Hardware knowledge

Account administration

IT security

Documentation

Communication

English proficiency

German proficiency

Education

IT training or certification

Tools

IT ticketing systems

Device management tools

Software license management

Job description

DTCP, a leading independent investment management firm, seeks an IT Operations & Support Expert to keep colleagues productive through reliable day-to-day IT support, device management, and well‑organised IT operations in Valencia.

You will handle onboarding and offboarding, license administration, incident response, and coordination with external providers, while ensuring IT governance, continuity planning, and proactive user support with a flexible, hybrid work arrangement.