IT Operations & Support Specialist (Hybrid)

DTCP; Valencia; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Office in Valencia

Hybrid work: 1 day work from home per週

Snacks and beverages

Unlimited coffee

Uber Eats after 7pm in office

Free Now ride home after 9pm

Job summary

DTCP is seeking an IT Operations & Support Expert to maintain productive IT services for colleagues in a fast‑growing, international investment firm based in Valencia. You will handle day‑to‑day IT support, onboarding/offboarding, device management, access control, and liaise with external providers to keep systems secure and compliant.

Ideal candidates are proactive, detail‑oriented, fluent in English, with experience in IT support and administration, and a willingness to learn and adapt in

Qualifications

• Experience in IT support, IT administration, or a comparable technical role
• Proficient in MS Office and basic IT software tools
• Familiar with computer hardware setup, troubleshooting and device provisioning
• Knowledge of user account administration, access permissions and IT security principles
• Strong organizational, documentation and communication skills
• Professional proficiency in English (spoken and written)

Responsibilities

• Handle employee IT requests and incidents through to resolution
• Coordinate IT onboarding and offboarding, including device prep
• Manage lifecycle of end-user devices, inventory, and replacement
• Manage identity, access & licenses; perform access reviews and license tracking
• Coordinate IT administration with external providers and suppliers
• Support regulatory compliance, audits (DORA/BaFin) and business continuity planning

Skills

IT support experience

MS Office skills

Hardware setup

User access management

IT documentation

English proficiency

Tools

IT ticketing systems

Device management tools

Software license management

Job description

DTCP is seeking an IT Operations & Support Expert to maintain productive IT services for colleagues in a fast‑growing, international investment firm based in Valencia. You will handle day‑to‑day IT support, onboarding/offboarding, device management, access control, and liaise with external providers to keep systems secure and compliant.

Ideal candidates are proactive, detail‑oriented, fluent in English, with experience in IT support and administration, and a willingness to learn and adapt in