IT Support Engineer - Getafe

Sécheron Hasler Group; Madrid; On-site; EUR 42,000 - 56,000; Full time

Job summary

Sécheron Hasler Group in Getafe, Madrid, is seeking a dynamic IT Support Engineer to own day-to-day IT operations, end-user support, and security across Microsoft 365, servers, and networks. You will troubleshoot complex issues, manage deployments, and coordinate with teams to ensure reliable services.

The role requires 5+ years in IT support, strong Microsoft 365 and Windows Server expertise, plus networking and security experience.

Qualifications

• 5+ years in IT support and infrastructure operations.
• Strong knowledge of Microsoft 365 administration and device management.
• Proficiency with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Networking experience with switches, VLANs, and firewall systems.
• Experience with Sophos Firewall and Microsoft Defender or similar security tools.

Responsibilities

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices.
• Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes.
• Manage and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD.
• Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Configure and support network equipment, manage firewall systems, and monitor security.

Skills

IT support

Microsoft 365

Windows Server

Active Directory

DNS/DHCP

Group Policy

Networking

Security

Troubleshooting

Documentation

Education

BE/B.Tech CS/IT

Microsoft 365 Certification

ITIL Foundation

CompTIA Security+

Network+

Tools

Sophos Firewall

Microsoft Defender

Azure AD

Intune/Endpoint Manager

Exchange Online

Teams

SharePoint

OneDrive

Endpoint Manager

Job description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

Common Services

Behind every great innovation is a strong foundation. Our Common Services teams spanning IT, HR, finance, and more, enable excellence across the Group. If you’re driven by impact and collaboration, this is where your contribution powers global success. For the expansion of our team, we are seeking to hire in Getafe, Madrid a dynamic and motivated IT Support Engineer.

Overview

We are seeking a highly skilled and self-reliant IT Support Engineerto take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services. The successful candidate will be the go-to expert for both support and systems tasks in a fast-paced and dynamic environment.

Key Responsibilities

End-User Support & Microsoft 365

• Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
• Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes
• Manage and optimize Microsoft 365 services, including:
• Exchange Online, Teams, SharePoint, OneDrive, Intune/Endpoint Manager, Azure AD, Defender for Endpoint.
• Ensure devicecompliance, patching, and security via Microsoft Endpoint Manager.
• Automate user lifecycle and improve support processes around onboarding/offboarding.
• Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation.

Server & Infrastructure Management

• Administer Windows Server environments , including:
• Active Directory, Group Policy, DNS, DHCP.
• Perform server patching, monitoring, and backup operations.
• Support virtualization platforms and basic storage/network integrations as needed.
• Troubleshoot and resolve server-side issues and performance bottlenecks

Networking & Security

• Configure and support network equipment including managed switches, VLANs, and basic routing..
• Maintain and support perimeter security using Sophos XG/UTM firewalls (policies, VPNs, remote access).
• Monitor and respond to security alerts and incidents, and support implementation of endpoint protection policies.
• Contribute tointernal security awareness and proactive vulnerability management.

Operations & Continuous Improvement

• Maintain documentation, runbooks, and knowledge base articles.
• Contribute to IT projects, including migrations, upgrades, and rollouts..
• Proactively identify recurring issues and propose scalable solutions.

Required Skills & Experience

• 5+ yearsof experience in IT support and infrastructure operations.
• Strong knowledge of Microsoft 365 administration, including modern desktop, email, collaboration, and device management.
• Solid understanding of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Networking experience with switches, VLANs, and firewall systems.
• Hands-on experience with Sophos firewalland Microsoft Defender or similar security tools.
• Excellent troubleshooting, documentation, and communication skills.

Education & Preferred Certifications

• BE/ B.Tech - CS, IT
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Security+ / Network+
• Sophos Certified Engineer
• ITIL Foundation

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.