Global IT Support Analyst - 1st/2nd Line, Madrid/EMEA

Lightsource BP Group; Madrid; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Pension

Local benefits

Job summary

Lightsource bp in Madrid is seeking an experienced IT Support Analyst to help deliver day‑to‑day support for local users and our global offices across the EMEA region.

You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem‑solving skills are essential.

Qualifications

• Experience in 1st/2nd line IT support for a global workforce.
• Familiar with Microsoft 365 administration and Intune management.
• Understanding of ITIL v4 processes and service desk practices.
• Ability to work across multiple regions and time zones.

Responsibilities

• Provide first and second line helpdesk support to Madrid users and global staff.
• Diagnose and resolve hardware, software, network, and conferencing issues.
• Maintain documentation of systems and SOPs; manage assets.
• Travel to regional offices as needed and support meeting room tech.
• Use ticketing tools to track requests and ensure timely resolutions.

Skills

Customer service

Problem solving

Attention to detail

Self-discipline

Education

ITIL v4

Tools

Microsoft 365

Intune

Entra

Exchange Online

Teams

SharePoint Online

ServiceNow

Job description

Lightsource bp in Madrid is seeking an experienced IT Support Analyst to help deliver day‑to‑day support for local users and our global offices across the EMEA region.

You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem‑solving skills are essential.