Hybrid Service Delivery & Customer Success Lead

Flexidao; Barcelona; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work setup

Team events twice a year

Cobee lifestyle benefits

Job summary

Flexidao is seeking a full-time Service Delivery Specialist in Barcelona to drive high‑quality service delivery within our Product and Customer Success teams. You will collaborate with Product Owners, Customer Success Managers and Software Engineers to meet customer demands and improve processes.

The role emphasizes project management, Excel expertise, and strong communication in English, with a hybrid work setup and opportunities for growth in a cleantech startup environment.

Qualifications

• Bachelor's or master's degree in Energy Markets/Engineering/Sustainability or relevant field.
• Knowledge in Project Management.
• Expert proficiency in Microsoft Excel.
• Be comfortable using the Atlassian Suite of applications (Confluence, Jira).
• Have strong problem-solving skills and be able to think outside the box.
• Customer-oriented, with excellent organization and strong communication skills.
• Very fluent in English; additional European languages beneficial.
• Master's degree related to renewable energy.
• Knowledge of agile/scrum process and principles.

Responsibilities

• Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met.
• Carry out daily project-related activities, including software configuration, maintenance of project plans, and coordination with teams across the business.
• Achieving project deliverables and compliance with contract requirements.
• Identifying, analysing, and addressing project risks and business outcomes, while regularly sharing lessons learned.
• Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management.
• Building strong relationships with customers and stakeholders.
• Provide support in other internal tasks such as reporting, internal workshops, etc.

Skills

Excel

English fluency

Problem-solving

Cross-functional collaboration

Customer orientation

Agile / Scrum

Education

Bachelor's or Master's degree in Energy Markets/Engineering/Sustainability

Tools

Confluence

Jira

Job description

Flexidao is seeking a full-time Service Delivery Specialist in Barcelona to drive high‑quality service delivery within our Product and Customer Success teams. You will collaborate with Product Owners, Customer Success Managers and Software Engineers to meet customer demands and improve processes.

The role emphasizes project management, Excel expertise, and strong communication in English, with a hybrid work setup and opportunities for growth in a cleantech startup environment.