Hybrid Service Delivery Lead — Cleantech

Flexidao; Sant Quirze del Vallès; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Hybrid & flexible work setup

Birthday off — special day

Fresh coffee, tea, snacks & fruit

Team events twice a year

Cobee discounts for meals and transit

Referral bonus program

Résumé du poste

Flexidao is seeking a full-time Service Delivery Specialist to ensure the smooth delivery of services and an outstanding customer experience. You will work with Product Owners, Customer Success Managers, and Software Engineers to uphold high-performance service processes.

In this role you will assist in project management, coordinate with cross-functional teams, and drive process improvements while maintaining strong relationships with customers and stakeholders.

Qualifications

• Bachelor’s or Master’s degree in Energy Markets/Engineering/Sustainability or related field.
• Experience in project management.
• Advanced Microsoft Excel skills.
• Experience with Atlassian tools Confluence and Jira.
• Strong problem-solving and creative thinking.
• Customer-oriented with excellent organization and communication.
• Fluency in English.

Responsabilités

• Assist in managing all aspects of the project to meet customer requirements.
• Coordinate software configuration, project plans, and cross-team tasks.
• Ensure delivery targets are met and contract requirements are satisfied.
• Identify risks, analyze outcomes, and share lessons learned.
• Establish weekly reporting and maintain stakeholder meetings.
• Build strong relationships with customers and stakeholders.
• Support additional internal tasks such as reporting and workshops.

Connaissances

Project management

Problem-solving

Creative thinking

Customer focus

Organization

Communication

Fluent English

Agile/Scrum

Additional languages

Formation

Bachelor’s or Master’s degree in Energy Markets/Engineering/Sustainability or related field

Renewable energy related Master's degree

Outils

Microsoft Excel

Confluence

Jira

Description du poste

Flexidao is seeking a full-time Service Delivery Specialist to ensure the smooth delivery of services and an outstanding customer experience. You will work with Product Owners, Customer Success Managers, and Software Engineers to uphold high-performance service processes.

In this role you will assist in project management, coordinate with cross-functional teams, and drive process improvements while maintaining strong relationships with customers and stakeholders.