Service Delivery Specialist

Flexidao; Sant Quirze del Vallès; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid & flexible work setup

Birthday off — special day

Fresh coffee, tea, snacks & fruit

Team events twice a year

Cobee discounts for meals and transit

Referral bonus program

Job summary

Flexidao is seeking a full-time Service Delivery Specialist to ensure the smooth delivery of services and an outstanding customer experience. You will work with Product Owners, Customer Success Managers, and Software Engineers to uphold high-performance service processes.

In this role you will assist in project management, coordinate with cross-functional teams, and drive process improvements while maintaining strong relationships with customers and stakeholders.

Qualifications

• Bachelor’s or Master’s degree in Energy Markets/Engineering/Sustainability or related field.
• Experience in project management.
• Advanced Microsoft Excel skills.
• Experience with Atlassian tools Confluence and Jira.
• Strong problem-solving and creative thinking.
• Customer-oriented with excellent organization and communication.
• Fluency in English.

Responsibilities

• Assist in managing all aspects of the project to meet customer requirements.
• Coordinate software configuration, project plans, and cross-team tasks.
• Ensure delivery targets are met and contract requirements are satisfied.
• Identify risks, analyze outcomes, and share lessons learned.
• Establish weekly reporting and maintain stakeholder meetings.
• Build strong relationships with customers and stakeholders.
• Support additional internal tasks such as reporting and workshops.

Skills

Project management

Problem-solving

Creative thinking

Customer focus

Organization

Communication

Fluent English

Agile/Scrum

Additional languages

Education

Bachelor’s or Master’s degree in Energy Markets/Engineering/Sustainability or related field

Renewable energy related Master's degree

Tools

Microsoft Excel

Confluence

Jira

Job description

Role overview

We're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers. As a Service Delivery Specialist, you will provide high-performance levels for service-related processes and implement improvement activities wherever necessary.

Your Challenge

• Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met
• Carry out daily project-related activities, including software configuration, maintenance of project plans, and coordination with teams across the business.
• Achieving project deliverables and compliance with contract requirements
• Identifying, analysing, and addressing project risks and business outcomes, while regularly sharing lessons learned.
• Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management
• Building strong relationships with customers and stakeholders.
• Provide support in other internal tasks such as reporting, internal workshops, etc.

Must-haves

• Bachelor’s or master’s degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant field
• Knowledge in Project Management
• Expert proficiency in Microsoft Excel
• Be comfortable using the Atlassian Suite of applications (Confluence, Jira)
• Have strong problem-solving skills and be able to think outside the box
• Customer-oriented, with excellent organization and strong communication skills.
• Very fluent in English

Nice-to-have

• Fluent in other European languages (German, French, Dutch, etc)
• Master's degree related to renewable energy.
• Knowledge of agile/scrum process and principles.

Your Benefits

• Multicultural & friendly cleantech startup environment
• Birthday off — enjoy your special day!
• Hybrid & flexible work setup
• Free coffee, tea, snacks & fresh organic fruit in the office
• Company-sponsored team events twice a year, plus fun after-work activities
• Save money with Cobee on meals, transport, and more
• Referral bonus program — help us grow the team and get rewarded

Diversity & Inclusion

In Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship,marital status, disability, gender, or gender identity or expression.

Recruitment Process

• Google Meet interview with HR
• Google Meet interview with our Head of Product
• Google Meet interview with the other Service Delivery Specialists
• Google Meet with our CEO.