Hybrid Customer Service & Sales Rep - Barcelona

Talkpush; Barcelona; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Salary €20,000 gross/year + up to €2,?

Great office location in Barcelona

Referral bonus

Full paid training

Career development program

Job summary

Concentrix is seeking a Customer Service Sales Representative in Barcelona (hybrid) to support clients and their customers with post-sales needs, inbound inquiries, and cross-selling opportunities.

You will manage calls, emails and chats, respond quickly, and use CRM & Order Status Suite to track orders. The role includes training, growth opportunities, and a Barcelona office environment.

Qualifications

• Bilingual proficiency and fluent in English.
• Minimum 1 year relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (upselling, cross-selling, objections).
• IT knowledge and technical understanding.
• Interest in IT products and applications.
• Ability to listen to customers.
• Qualification to assess customer needs.

Responsibilities

• Handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.
• Fast and effective reply to inbound queries.
• Make outbound calls to solve issues with customers and internal units.
• Create quotes and follow up with cross selling/up selling and proactive service attitude.
• Ensure knowledge of store portfolio and post sales processes are maintained.
• Initiate and manage customer post-sales tasks (cancellations, claims, orders, refunds) using CRM and Order Status Suite.

Skills

Customer service

Fluent English

Communication skills

Sales techniques

IT literacy

Tools

CRM

Order Status Suite

Job description

Concentrix is seeking a Customer Service Sales Representative in Barcelona (hybrid) to support clients and their customers with post-sales needs, inbound inquiries, and cross-selling opportunities.

You will manage calls, emails and chats, respond quickly, and use CRM & Order Status Suite to track orders. The role includes training, growth opportunities, and a Barcelona office environment.