Hybrid English-Speaking Customer Service & Sales Rep

CNX; Barcelona; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Strong salary + performance bonus

Barcelona office

Referral bonus

Paid training

Career development

Job summary

Concentrix in Barcelona (hybrid) is seeking a Customer Service Sales Representative fluent in English to support post-sales inquiries, handle inbound calls, emails, and chats, and contribute to cross-selling.

You will grow with a global tech services leader, with full-time hours and a base salary of 20,000 EUR gross per year plus up to 2,000 EUR gross per year in bonus; the role offers paid training, career development, and a Barcelona office.

Qualifications

• Bilingual or proficient in additional languages; fluent in English.
• Minimum of 1 year relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• Customer-driven with motivation to work in sales.
• Achievement and target orientation.
• IT knowledge and technical understanding.
• Interest and curiosity in IT products and applications.
• Active listening and qualification skills to understand customer needs.
• Exceptional customer facing and care skills.

Responsibilities

• Handle inbound activity (calls, emails, chat, tasks) of customer post sales requests.
• Provide fast and effective replies to inbound queries.
• Make outbound calls to solve issues with customers and internal units.
• Create quotes and follow up with cross-selling/up-selling with a proactive and service attitude.
• Maintain knowledge of the Store portfolio and Post sales processes.
• Initiate and manage post-sales related tasks; cover cancellations, claims, deliveries, refunds, and escalations using CRM & Order Status Suite.

Skills

Bilingual English

Customer service experience

Strong communication

Sales techniques

Customer driven

Target oriented

IT knowledge

Interest in IT products

Active listening

Tools

CRM software

Job description

Concentrix in Barcelona (hybrid) is seeking a Customer Service Sales Representative fluent in English to support post-sales inquiries, handle inbound calls, emails, and chats, and contribute to cross-selling.

You will grow with a global tech services leader, with full-time hours and a base salary of 20,000 EUR gross per year plus up to 2,000 EUR gross per year in bonus; the role offers paid training, career development, and a Barcelona office.