Hybrid English CS Rep: Grow with Global Tech

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Hybrid mode after probation

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative to handle incoming calls, emails, and other channels in English while delivering quality support.

The role supports a hybrid work model after probation and offers full-time hours with paid training and development opportunities. The position emphasizes owning customer interactions, resolving issues within SLA, and continuing to expand product and system knowledge to better assist

Qualifications

• Proficient or bilingual in English.
• Working knowledge of IT platform, equipment, and applications: Windows/MS.
• Office/internet configuration.

Responsibilities

• Take incoming customer calls and solve users’ demands.
• Log call details and provide response within SLA.
• Maintain service and product knowledge for customer applications.
• Escalate issues with Mentor when needed.
• Ensure contractual SLA is maintained.

Skills

English

IT knowledge

Office/Internet setup

Customer service mindset

Ownership & resolution

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Customer Service Representative to handle incoming calls, emails, and other channels in English while delivering quality support.

The role supports a hybrid work model after probation and offers full-time hours with paid training and development opportunities. The position emphasizes owning customer interactions, resolving issues within SLA, and continuing to expand product and system knowledge to better assist