Hybrid Customer Service & Sales Rep — Barcelona

Talkpush; Valencia; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Hybrid option after two months

Full paid training

Career development program

Office in Barcelona or Valencia

Job summary

Concentrix is seeking a Customer Service Sales Representative to join our Barcelona/Valencia team in a hybrid role. You will handle inbound activities (calls, emails, chat) and perform proactive cross-selling with a service-first mindset.

We value bilingual Dutch and English, 1+ year experience, strong communication, IT literacy, and a target-driven attitude. We offer full-time hours, a hybrid setup after two months, and comprehensive training and career development.

Qualifications

• Minimum 1 year relevant experience in customer service or sales.
• Bilingual Dutch and fluent English.
• Strong communication and customer-focused skills.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• IT knowledge and interest in IT products.

Responsibilities

• Handle inbound activity (calls, emails, chat, tasks) for post-sales requests.
• Provide fast and effective replies to inbound queries.
• Make outbound calls to resolve issues with customers and internal units.
• Create quotes and follow up with cross-selling/up-selling.
• Maintain knowledge of store portfolio and post-sales processes.
• Manage post-sales tasks including cancellations, claims, orders, deliveries, refunds, escalations using tools like CRM.

Skills

Customer service

Bilingual (Dutch & English)

Sales techniques

Communication skills

IT knowledge

Problem solving

Teamwork

Tools

CRM

Order Status Suite

Job description

Concentrix is seeking a Customer Service Sales Representative to join our Barcelona/Valencia team in a hybrid role. You will handle inbound activities (calls, emails, chat) and perform proactive cross-selling with a service-first mindset.

We value bilingual Dutch and English, 1+ year experience, strong communication, IT literacy, and a target-driven attitude. We offer full-time hours, a hybrid setup after two months, and comprehensive training and career development.