Hybrid Account Manager (English-Speaking) - Barcelona

CNX; Barcelona; Híbrido; EUR 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Descripción de la vacante

Concentrix in Barcelona is seeking an Account Manager (English speaking) to join our hybrid team and drive sales targets from our campus in Barcelona.

You will handle client relationships, use probing questions to identify needs, and maintain product knowledge while meeting KPIs.

This full-time role offers a 39-hour week, a base salary of 22,000 EUR plus up to 5,500 EUR in bonus and private medical insurance. Great office location in Barcelona with hybrid after 2 months.

Formación

• High school diploma with six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Responsabilidades

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Conocimientos

Sales experience

Communication skills

English fluency

Educación

High school diploma

Descripción del empleo

Concentrix in Barcelona is seeking an Account Manager (English speaking) to join our hybrid team and drive sales targets from our campus in Barcelona.

You will handle client relationships, use probing questions to identify needs, and maintain product knowledge while meeting KPIs.

This full-time role offers a 39-hour week, a base salary of 22,000 EUR plus up to 5,500 EUR in bonus and private medical insurance. Great office location in Barcelona with hybrid after 2 months.