Hybrid DACH Customer Care & Order Specialist

Puig; Barcelona; Hybrid; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Employee discount on our products

Hybrid work policy

Welcoming work culture

Job summary

Puig, located in Barcelona, is seeking a Customer Operations Manager to centralize and manage relationships with DACH customers across the order-to-cash cycle. The ideal candidate will have 2+ years of experience in a similar role, a university degree, and fluency in German, English, and Spanish.

You will oversee order management, coordinate logistics, and ensure service excellence while handling customer claims. Puig offers a hybrid work policy and an entrepreneurial work culture.

Qualifications

• 2+ years of experience in a similar customer operations / order management role.
• Strong knowledge of OTC processes.
• Ability to manage pressure in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customers.
• Manage orders through SAP, EDI and email.
• Oversee order and delivery processes.
• Coordinate with logistics teams.
• Handle customer claims and issues.

Skills

Fluent German (C1/C2)

Fluent English

Fluent Spanish

SAP

Excel

Communication

Stakeholder management

Problem-solving

Analytical mindset

Team player

Education

University degree

Tools

SAP

EDI

Job description

Puig, located in Barcelona, is seeking a Customer Operations Manager to centralize and manage relationships with DACH customers across the order-to-cash cycle. The ideal candidate will have 2+ years of experience in a similar role, a university degree, and fluency in German, English, and Spanish.

You will oversee order management, coordinate logistics, and ensure service excellence while handling customer claims. Puig offers a hybrid work policy and an entrepreneurial work culture.