DACH Customer Success Manager – German-Speaking | B2B SaaS

enginy.ai; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Cobee remuneration

Pension plan

Short Fridays

Birthday & Geniversary days

Work From Home allowance

Work From Anywhere weeks

Gym discount

Fresh fruit

Learning & mentoring

Team gatherings

Job summary

Enginy AI, a Barcelona-based startup, seeks a Customer Success Manager for the German-speaking market (DACH). You will manage a portfolio of customers, drive retention, lead onboarding, and build strong relationships with key stakeholders to ensure continued value and renewals.

The role requires native German and 2–5 years in B2B SaaS customer success. Flexible remuneration and competitive salary are offered, along with bonuses, WFH allowances, pensions, and ongoing learning opportunities.

Qualifications

• Native German speaker.
• 2–5 years experience in Customer Success in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Lead onboarding and ensure customers reach their first value milestone.
• Build strong relationships with key stakeholders.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.

Skills

German native

CSM experience (B2B SaaS)

Communication skills

Ownership mindset

CRM tools

Tools

CRM software

CS tools

Job description

Enginy AI, a Barcelona-based startup, seeks a Customer Success Manager for the German-speaking market (DACH). You will manage a portfolio of customers, drive retention, lead onboarding, and build strong relationships with key stakeholders to ensure continued value and renewals.

The role requires native German and 2–5 years in B2B SaaS customer success. Flexible remuneration and competitive salary are offered, along with bonuses, WFH allowances, pensions, and ongoing learning opportunities.