Wholesale Customer Service Specialist – DACH (O2C)

AWWG; Barcelona; On-site; EUR 32,000 - 38,000; Full time

Job summary

AWWG is seeking a Wholesale Customer Service professional to join our Operations team in Spain. You will manage the full order-to-cash cycle for DACH customers, handling order entry, invoicing, stock coordination and wholesale support across Europe.

You will liaise with sales agents, internal teams and European partners, ensuring accurate information and timely resolutions. Strong MS Excel skills, SAP experience, and fluency in German are valued.

Qualifications

• University degree in Business.
• 1–2 years experience ideally in fashion.
• Fluent/Native German, B2 English, and Spanish.

Responsibilities

• Manage complete order entry process from placement to delivery.
• Maintain and monitor order book and convert orders to sales and cash.
• Coordinate invoicing to ensure on-time issuance.
• Monitor stock availability and allocation for order fulfillment.
• Respond to and manage wholesale customer queries with high service levels.
• Support sales agents with orders, stock, deliveries, invoices, and related queries.
• Respond to internal team queries and share information efficiently.
• Coordinate with European partners to align on orders, deliveries, stock, and requirements.
• Manage wholesale customer complaints and returns with relevant departments.

Skills

Customer service

Communication

Problem solving

Organizational skills

German language

English (B2)

Spanish language

Education

University Degree in Business

Tools

SAP

EDI systems

Job description

AWWG is seeking a Wholesale Customer Service professional to join our Operations team in Spain. You will manage the full order-to-cash cycle for DACH customers, handling order entry, invoicing, stock coordination and wholesale support across Europe.

You will liaise with sales agents, internal teams and European partners, ensuring accurate information and timely resolutions. Strong MS Excel skills, SAP experience, and fluency in German are valued.