DACH Account Manager — SaaS Growth & Retention

Samaipata; Barcelona; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary tailored to your经验

Enticing performance bonuses

Flexible remuneration through Cobee

Pension Plan through Arca

Short Fridays all year round and extra

Yearly Work From Home allowance

Job summary

Enginy AI, a Barcelona-based startup, is seeking an Account Manager DACH to manage a portfolio of German-speaking customers and ensure they stay successful and engaged with Enginy’s IT, security, and compliance platform.

You will own renewals, reduce churn, onboard new customers, and build strong stakeholder relationships. The role requires 2–5 years in B2B SaaS customer success or account management, native German, and solid CRM skills.

Qualifications

• Native German speaker.
• 2–5 years in Customer Success or Account Management in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive, ownership-driven mindset.
• Comfortable using CRM and CS tools.

Responsibilities

• Manage a portfolio of German-speaking customers in the DACH region with Enginy AI.
• Proactively minimize churn and secure renewals; identify risks and plan engagement.
• Lead onboarding and ensure customers reach value milestones; build stakeholder relationships.
• Maintain accurate CRM data, health scores, and renewal timelines; use product usage data to manage account health.

Skills

German native

B2B SaaS CS/AM

CRM proficiency

Strong communication

Ownership mindset

Tools

CRM tools

Job description

Enginy AI, a Barcelona-based startup, is seeking an Account Manager DACH to manage a portfolio of German-speaking customers and ensure they stay successful and engaged with Enginy’s IT, security, and compliance platform.

You will own renewals, reduce churn, onboard new customers, and build strong stakeholder relationships. The role requires 2–5 years in B2B SaaS customer success or account management, native German, and solid CRM skills.