DACH Customer Success Manager | Hybrid/Remote

Shiji Group; Barcelona; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Access to various location-based benefits

Modern workplace with amenities

Hybrid working model

Job summary

A global technology company in Barcelona seeks a Customer Success Manager to engage clients and boost feature adoption of their hospitality tools. Candidates should be fluent in German and English, with experience in customer success or the hospitality sector. This hybrid role offers creative challenges, a supportive environment, and various location-based benefits, alongside a modern workplace filled with amenities like coffee, tea, and fruit.

Qualifications

• Experience in Customer Success roles or Hospitality industry is preferred.
• Strong aptitude for technology.
• Results-driven self-starter.

Responsibilities

• Act as primary contact for assigned accounts.
• Monitor onboarding status and assist clients.
• Provide training on Reviewpro Reputation tool.
• Identify upsell opportunities.

Skills

Native/Professional level of German

Native/Professional level of English

Positive and hands-on attitude

Empathetic and people-oriented

Job description

A global technology company in Barcelona seeks a Customer Success Manager to engage clients and boost feature adoption of their hospitality tools. Candidates should be fluent in German and English, with experience in customer success or the hospitality sector. This hybrid role offers creative challenges, a supportive environment, and various location-based benefits, alongside a modern workplace filled with amenities like coffee, tea, and fruit.