DACH Customer Success Manager — SaaS Growth

Enginy; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Cobee remuneration

Pension plan

Short Fridays

WFH allowance

Anywhere weeks

Gym discount

Free fruit

Learning & conferences

Career growth

Team events

Collaborative culture

Job summary

Enginy AI, a Barcelona-based startup, is seeking a Customer Success Manager DACH to own the German-speaking customer journey and ensure renewals and growth.

You will manage onboarding, build trusted relationships with stakeholders, monitor health scores, and collaborate with product and sales to maximize value.

Native German, 2-5 years in B2B SaaS, strong communication and ownership, and familiarity with CRM tools are required.

Qualifications

• Native German speaker.
• 2-5 years experience in Customer Success in B2B SaaS.
• Strong communication and relationship-building skills.
• Proactive and ownership-driven mindset.
• Comfortable using CRM and customer success tools.

Responsibilities

• Proactively manage accounts to minimize churn and secure renewals.
• Lead onboarding and ensure customers reach their first value milestone.
• Maintain accurate CRM data, health scores, and renewal timelines.
• Use product usage and feedback to manage account health.

Skills

Native German speaker

2-5 years CS in B2B SaaS

Strong communication

Relationship building

CRM proficiency

Tools

CRM tools

Job description

Enginy AI, a Barcelona-based startup, is seeking a Customer Success Manager DACH to own the German-speaking customer journey and ensure renewals and growth.

You will manage onboarding, build trusted relationships with stakeholders, monitor health scores, and collaborate with product and sales to maximize value.

Native German, 2-5 years in B2B SaaS, strong communication and ownership, and familiarity with CRM tools are required.