German-Speaking Customer Service Rep - Hybrid

Kennametal Inc.; Sant Cugat del Vallès; Hybrid; EUR 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid working contract

International team

Competitive salary

Bonus program

Language courses

eLearning Platform access

Health care insurance

Meal vouchers

Company pension plan

Job summary

Kennametal is seeking a Customer Service Representative with German to join our international team at the service center in Sant Cugat de Vallès, Barcelona. You will be the front line for customers, handling orders, inquiries, billing issues, and returns, and you will collaborate with sales and other departments to ensure smooth operations.

Hybrid work setup in the Barcelona area, with training opportunities, language courses, and a supportive team.

Qualifications

• Fluent in German and English (Hungarian a plus).
• Experience in an office or service center role.
• SAP experience preferred.
• Strong written and oral communication skills.

Responsibilities

• Handle new and existing customer inquiries including order entry, expedites, quoting and returns.
• Resolve billing questions and direct customers to resolution; coordinate with sales and other departments.
• Enter orders in SAP, attach documents and send acknowledgments.
• Maintain customer portals and scheduling agreements; manage consignments and Kanban where applicable.
• Support Sales and Plant teams with customer-related processes and reporting.

Skills

German

English

Customer service

Communication skills

Education

University/Technical studies

Tools

SAP

Job description

Kennametal is seeking a Customer Service Representative with German to join our international team at the service center in Sant Cugat de Vallès, Barcelona. You will be the front line for customers, handling orders, inquiries, billing issues, and returns, and you will collaborate with sales and other departments to ensure smooth operations.

Hybrid work setup in the Barcelona area, with training opportunities, language courses, and a supportive team.