Hybrid German CX Specialist – Barcelona

Quince; Barcelona; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Quince in Barcelona is seeking a Customer Experience Specialist - German to join our founding German CX team. You will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service.

This is a hybrid role based in Barcelona, Spain with the ability to work in-office 4 days per week after training concludes.

Qualifications

• German and English bilingual with ability to service customers verbally and in writing.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment.
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps down / 10+ Mbps up).

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Skills

German & English fluency

2+ years customer service

Remote work capable

Excellent communication

Job description

Quince in Barcelona is seeking a Customer Experience Specialist - German to join our founding German CX team. You will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service.

This is a hybrid role based in Barcelona, Spain with the ability to work in-office 4 days per week after training concludes.