DACH Customer Care Executive Temporary

Puig; Barcelona; Hybrid; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Employee discount on our products

Hybrid work policy

Welcoming work culture

Job summary

Puig, located in Barcelona, is seeking a Customer Operations Manager to centralize and manage relationships with DACH customers across the order-to-cash cycle. The ideal candidate will have 2+ years of experience in a similar role, a university degree, and fluency in German, English, and Spanish.

You will oversee order management, coordinate logistics, and ensure service excellence while handling customer claims. Puig offers a hybrid work policy and an entrepreneurial work culture.

Qualifications

• 2+ years of experience in a similar customer operations / order management role.
• Strong knowledge of OTC processes.
• Ability to manage pressure in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customers.
• Manage orders through SAP, EDI and email.
• Oversee order and delivery processes.
• Coordinate with logistics teams.
• Handle customer claims and issues.

Skills

Fluent German (C1/C2)

Fluent English

Fluent Spanish

SAP

Excel

Communication

Stakeholder management

Problem-solving

Analytical mindset

Team player

Education

University degree

Tools

SAP

EDI

Job description

Job description

Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

• Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.
• Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.
• Oversee order and delivery processes, including order validation, release and follow‑up.
• Coordinate with logistics teams to manage delivery issues and delays.
• Ensure efficient transport planning and shipment follow‑up.
• Handle customer claims, including analysis and creation of credit/debit notes.
• Monitor and share performance KPIs with clients, identifying opportunities for improvement.

We'd love to meet you if you have

• 2+ years of experience in a similar customer operations / order management role.
• University degree.
• Fluent German (C1/C2), English and Spanish.
• Strong knowledge of OTC processes, SAP, and Excel.
• Excellent communication and stakeholder management.
• Team player with great interpersonal skills.
• Strong analytical mindset.
• Problem‑solving and solution‑oriented approach.
• Ability to manage pressure in a fast‑paced environment.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture.
• Hybrid work policy.
• Employee discount on our products.