Help Desk Analyst L1 - Remote Growth & Tech Training
Amaris Consulting
14 days+
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Benefits offered by this job
Job summary
A global consulting firm located in Barcelona is seeking a Helpdesk Support Analyst. In this role, you will provide first-line technical support and manage incidents across various channels, ensuring high customer satisfaction. Proficiency in English and Spanish and experience with both desktop and mobile operating systems are essential. You will enjoy a tailored career path, remote work options, and comprehensive social perks, making this position perfect for those looking to develop their skills in a dynamic environment.
Qualifications
- Experience with desktop and mobile operating systems like Windows and macOS.
- Proficiency in both English and Spanish, verbally and in writing.
- Strong customer service skills and communication abilities.
Responsibilities
- Provide first-line technical support to users across global locations.
- Log, track, and manage incidents using the ticketing system.
- Deliver support through multiple channels: phone, chat, and email.
Skills
Experience with desktop and mobile operating systems
Knowledge of desktop and mobile application software
Proficiency in English and Spanish
Strong customer service orientation
Ability to manage technical tickets
Familiarity with IT support delivery models
Job description
A global consulting firm located in Barcelona is seeking a Helpdesk Support Analyst. In this role, you will provide first-line technical support and manage incidents across various channels, ensuring high customer satisfaction. Proficiency in English and Spanish and experience with both desktop and mobile operating systems are essential. You will enjoy a tailored career path, remote work options, and comprehensive social perks, making this position perfect for those looking to develop their skills in a dynamic environment.
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