Bilingual IT Helpdesk Analyst - German & English

Computacenter AG & Co. oHG; Barcelona; Hybrid; EUR 21,000 - 22,000; Full time

Benefits offered by this job

Ticket restaurant

Private health insurance

Hybrid work 80% remote

Fully paid training

Job summary

Computacenter Spain, part of the global Computacenter group, is seeking a First Line Analyst fluent in German & English to join the Global Service Desk. You will help users across Europe by solving IT issues and documenting calls in the ticketing tool.

Work is hybrid (80% remote, 4 onsite days per month) with a full-time 39-hour week, rotating 07:00-19:00 schedules. The role offers ticket restaurant, private health insurance after 6 months, and a competitive gross annual salary of 20,535.87€.

Qualifications

• Fluent in German and English required.
• Interest in learning IT and strong communication skills.

Responsibilities

• Answering and supporting queries via tools, phone and email across Europe
• Resolving IT issues for partners during office work
• Documentation and logging of calls in the ticketing tool
• Delegating problems to competent teams and maintaining customer satisfaction
• Communicating with team members and other departments

Skills

German language

English language

Job description

Computacenter Spain, part of the global Computacenter group, is seeking a First Line Analyst fluent in German & English to join the Global Service Desk. You will help users across Europe by solving IT issues and documenting calls in the ticketing tool.

Work is hybrid (80% remote, 4 onsite days per month) with a full-time 39-hour week, rotating 07:00-19:00 schedules. The role offers ticket restaurant, private health insurance after 6 months, and a competitive gross annual salary of 20,535.87€.