Remote Tech Support Engineer (L1) – Incident Resolution

Xenon Seven

Barcelona

Remote

EUR 28,000 - 38,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in Barcelona to provide remote technical support to clients and resolve incidents. The role focuses on restoring services and ensuring SLA adherence through proactive incident handling.

Ideal for graduates or early-career engineers looking to grow in network support, diagnostics, and maintenance, with opportunities to work with diverse clients in a collaborative environment.

Responsibilities

Maintains the support process and ensures requests for support are handled according to procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Uses knowledge articles in incident diagnosis and resolution and assists with updating as needed.

Job description

Ideal for graduates or early-career engineers looking to grow in network support, diagnostics, and maintenance, with opportunities to work with diverse clients in a collaborative environment.

Get your free, confidential resume review.

or drag and drop your file here.