End User IT Support Technician — Hybrid Madrid (36h)

Bravofly; Madrid; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Inclusive international environment

Shorter working week

Flexible office hours

Training and development opportunities

Paid volunteer days

Travel industry discounts

Job summary

A leading travel technology company is seeking a Helpdesk Support Technician to support IT operations in Madrid. This full-time position includes a hybrid working model with occasional remote work. Responsibilities include providing first and second line IT support, managing hardware and software issues, and collaborating with a European IT team. Ideal candidates should have strong problem-solving skills, fluency in Spanish and English, and a proactive mindset focused on continuous improvement.

Qualifications

• 1+ years of experience in IT support.
• Experience in configuring PC and laptops.
• Familiar with Active Directory and Google Workspace.

Responsibilities

• Support daily IT operations in Madrid office.
• Resolve IT tickets and take ownership of the site.
• Work effectively within a collaborative team environment.

Skills

1st and 2nd line IT support

PC and laptop configuration

Active Directory administration

Google Workspace support

hardware and software troubleshooting

IP phones support

IT asset management

IT ticketing systems

Wi-Fi networks knowledge

third-party vendor collaboration

Spanish fluency

English fluency

problem-solving skills

reliability

attention to detail

Job description

A leading travel technology company is seeking a Helpdesk Support Technician to support IT operations in Madrid. This full-time position includes a hybrid working model with occasional remote work. Responsibilities include providing first and second line IT support, managing hardware and software issues, and collaborating with a European IT team. Ideal candidates should have strong problem-solving skills, fluency in Spanish and English, and a proactive mindset focused on continuous improvement.