Remote Global Application Support Consultant

Nextlane; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Remote Work: Up to 3 days a week!

Continuous Learning support

Teambuilding activities

Job summary

A technology company in the automotive sector is seeking an SL2 technical agent in Madrid, Spain. This role involves managing tickets, analyzing inquiries, and ensuring compliance with service level agreements. Candidates should possess previous support experience and be native Spanish speakers with strong English skills. The company offers remote work flexibility and a commitment to diversity and inclusion, making it a great place for personal and professional development.

Qualifications

• Previous experience in a similar role is necessary.
• Experience in support is necessary.
• Ability to collaborate in a diverse and dynamic environment.

Responsibilities

• Manage tickets for the assigned Nextlane products.
• Analyze complex inquiries and provide answers based on functional specifications.
• Ensure compliance with SLAs.
• Handle the resolution of incidents based on their complexity.
• Escalate incidents properly when necessary.
• Provide feedback on case progress and deliver final resolutions.
• Record all activity related to calls and emails.
• Accurately qualify errors and report them.

Skills

Native in Spanish

Fluent in English (C1)

Strong communication skills

Databases (MySQL)

PHP

HTML

APIs (Postman / SoapUI)

CSS

OOP (Object-Oriented Programming)

MVC frameworks

ORM and database connectors in PHP

Job description

A technology company in the automotive sector is seeking an SL2 technical agent in Madrid, Spain. This role involves managing tickets, analyzing inquiries, and ensuring compliance with service level agreements. Candidates should possess previous support experience and be native Spanish speakers with strong English skills. The company offers remote work flexibility and a commitment to diversity and inclusion, making it a great place for personal and professional development.